Versand

Shipping Area & Fee

We currently offer shipping for orders placed through our official website to the United States, Canada, Germany, France, and the United Kingdom.

We offer free standard shipping for eligible orders shipped to our supported destinations.

Shipping Time

About Pre-order Items:

For pre-order items, the estimated shipping date is subject to the specific information shown on the product page.

Order Processing Time:

Orders are typically processed within 2–3 business days after the order is confirmed (excluding weekends and public holidays).

Orders Placed on Weekends or Holidays:

Orders placed on weekends or public holidays, if confirmed, will begin processing on the next business day.

Estimated Delivery Time:

Once shipped, orders are generally delivered within 3–7 business days, depending on the destination and carrier performance. While we always strive to deliver your order on time, occasionally delays may occur due to weather conditions, or transportation disruptions, promotional events or peak season, unexpected increase in demand, or other circumstances beyond our control. If a delay occurs, we will use commercially reasonable efforts to resolve the delay and complete delivery.

Shipping Carrier

We work with multiple shipping carriers and may select or change the carrier for your order based on product characteristics, destination, service availability, and operational requirements.

Common Carriers

FedEx/UPS/GLS/OnTrac/DHL/DPD/UPS/Amazon MCF

Final Carrier Information

The final shipping carrier for your order will be reflected in your shipping confirmation email and tracking information.

Shipping Address

Please make sure your shipping address, contact name, phone number, and postal code are complete and accurate before placing an order.

We currently do not ship to P.O. Boxes, APO/FPO/DPO addresses, European special territories (including overseas territories, enclaves, free ports, and special customs regions), or any destinations where carrier service is unavailable.
If a package is returned, delayed, lost, or incurs extra charges because of an incorrect or incomplete address provided by the customer, the customer may be responsible for the related costs.

Shipping Information

Once your order has shipped, we will send a shipping confirmation email with order details and a tracking number. Shipping information will be available 24-48 hours from its shipment, depending on the operation of the specific Shipping Carrier.

You can also check your shipment status on our website at any time using your order number.

Order Cancellation

Before your order is shipped, you may contact our support team to request a change to your shipping information. Address changes are subject to order status and operational availability and cannot be guaranteed.

Once your order has entered the fulfillment process (including picking, packing, label printing, or carrier handoff preparation), cancellation may no longer be possible. If cancellation is approved at this stage, additional warehouse handling fees, carrier fees, or other related charges may apply.

Once a package has been handed over to the carrier, the order cannot be directly canceled. A package intercept or recall request may be attempted where available, but approval is subject to the carrier and additional fees may apply.

If you need to cancel an order that cannot be directly canceled, please contact our support team first and follow our return instructions. If you refuse delivery without prior approval, the package may be returned by the carrier and you may be responsible for return shipping, carrier fees, or other related costs.

Lost, Delayed, Or Damaged Packages

If your package appears to be lost, significantly delayed, damaged in transit, or misdelivered,

Please keep the product, original packaging, shipping label, photos, and any other delivery-related evidence until your case has been fully resolved.
For packages marked as delivered, the carrier's delivery record may be used as part of our review. Before contacting us, we recommend checking the delivery location, front desk, neighbors, mailroom, or property management office to confirm whether the package has already been received.
please contact our support team as soon as possible and provide your order number and tracking number.

We may need to initiate an investigation with the warehouse or shipping carrier. Investigation timelines vary depending on the specific circumstances and the carrier involved. Cases requiring carrier confirmation may take additional time to resolve.

Signature And Safe Drop

Most orders are shipped without a signature requirement unless a signature service is selected or required for the order.

Where no signature is required, the carrier may leave the package at the door or another location considered safe at the delivery address. The final delivery method and placement are determined by the carrier.

Contact Us

If you have any questions about shipping, tracking, delivery exceptions, or address changes, please contact our customer support team with your order number and tracking number.

Email: Support@rision.com